Privacy Policy

Information we collect

When you request a quote, contact us, or use our website, we may collect information including:

• Name
• Email address
• Telephone number
• Pickup and delivery addresses
• Requested moving date
• Property and move details
• Information about household goods, specialty items, access conditions, elevators or other moving requirements
• Messages, notes and information you voluntarily provide
• Information reasonably necessary to prepare a quote or provide requested moving services

Technical information

We may also collect limited technical information associated with use of our website, such as browser/device information, IP address and website usage information, where applicable.

How we use your information

We may use personal information to:

• Respond to inquiries and quote requests
• Prepare moving estimates and written quotes
• Plan, schedule and provide moving services
• Communicate about your requested or booked services
• Coordinate pickup, transportation and delivery
• Provide customer support
• Maintain business and transaction records
• Protect the security and operation of our website
• Comply with applicable legal and regulatory requirements

Phone, email and text communications

When you submit a quote or contact form and provide the required consent, you authorize Keep Moving to contact you regarding your inquiry or requested services by telephone, email or text message using the contact information you provided.

Contact information submitted for a moving inquiry will be used to respond to and administer that inquiry and related services, subject to applicable law.

Canada–USA cross-border moves

Keep Moving operates in Canada and the United States. When you request or book a Canada–USA cross-border move, information reasonably necessary to coordinate the move may be processed or accessed by our Canadian and U.S. operations and by service providers involved in providing the requested service.

Information may also need to be provided to customs brokers, border authorities or other parties where required to facilitate a cross-border shipment or comply with applicable law.

Service providers and disclosure

We may use third-party service providers to support our website and business operations, such as website hosting, communications, email, analytics, data storage and other business services.

Personal information may be disclosed to service providers only as reasonably necessary for them to perform services on our behalf or where otherwise permitted or required by law.

We may also disclose information where required by law, regulation, court order or governmental authority, or when reasonably necessary to protect our legal rights, customers, employees or business.

We do not sell personal information to third parties.

Cookies and website technologies

Our website may use cookies or similar technologies necessary for website functionality, security, analytics and improving the visitor experience.

Where third-party analytics or similar technologies are used, information may be processed according to the applicable provider's privacy practices and applicable law.

Information security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration or loss.

However, no website, electronic communication or information-storage system can be guaranteed to be completely secure.

Information retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain appropriate business records, resolve disputes, and satisfy applicable legal, accounting and regulatory requirements.

Information that is no longer reasonably required will be deleted, anonymized or otherwise handled in accordance with applicable requirements.

Your privacy choices and rights

Depending on where you reside and applicable law, you may have rights relating to your personal information, including the ability to request access to or correction of certain personal information held about you.

You may also contact us regarding your communication preferences or privacy questions.

Third-party links

Our website may contain links to third-party websites. Keep Moving is not responsible for the privacy practices or content of websites operated by third parties. We encourage visitors to review the privacy policies of those websites.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal requirements. The “Last Updated” date at the top of this page will identify the most recent revision.

Contact us

Questions or requests concerning this Privacy Policy or your personal information may be directed to: